Credit Controllers, Insurance – Collins McNicholas Recruitment – Galway

Description

Our client RSA Ireland is a global leader in the financial services sector & they are currently recruiting Credit Controllers for their Galway operation. Responsibilities: Dealing directly with internal &/or external customers to deliver customer satisfaction by carrying out a range of mostly routine transactions & interactions to a high standard Carrying out processes & transactions, accurately & consistently in line with defined timescale & service standards e.g. response times, record keeping, referrals, etc. Engaging with customers & colleagues to maintain open lines of communication, ensure mutual understanding and the prompt resolution of issues arising Identifying & suggesting opportunities to add value through improved efficiency or effectiveness &/or enhanced service Adapting quickly to unexpected fluctuations in volume or changes in demand, operating processes or technologies Adhering to control & risk management policies & procedures.

Skills Requirements

Requirements: Previous business experience in a Finance or Operations environment. Previous experience in a customer services environment. Manage relationship with Broker accounts. Manage Direct Debit Administration with customers. Ensure all aged debt targets are met. Timely reconciliation and issue of monthly account statements. Think Customer�?? through every interaction.

Email
galway@collinsmcnicholas.ie

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