Provide first contact resolution and troubleshoot customer issues via chat, e-mail and phones. Troubleshoot and handle the most complicated and sensitive of customer inquiries. Maintain accountability for accurate and timely assistance to customers. Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures. Team player with a positive attitude. Ability to handle stressful situations. Ability to maintain confidentiality. High work standards. Essential: Minimum two years experience in handling customers within a high volume call centre environment. Verbal and written fluency in English and German language with fluency in another European language an advantage. Strong customer service background and strong written communication skills. Moderate computer and advanced typing skills. Desirable: Previous experience in a Games Industry Call Centre. Applicants must be eligible to work in Ireland/EEA.