As part of The SAP Cloud Product Support team, this role supports Success Factors solutions such as Business Execution (BizX) suite, Employee Central (EC), Learning Management System (LMS). The Support Engineer is responsible for assisting our customers by troubleshooting issues, answering questions and providing solutions for reported incidents. It also is a combination of post go live customer support and/or system administration. Main responsibilities include the following: Analyse the problem (troubleshoot), research solutions and provide solid answers easily understood by customers; Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels; Document solutions to known issues and consulting questions; Develop technical solutions to be posted to both internal and external knowledge base; Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases.
Bachelors Degree in Computer Science, Information Technology or a related field; Fluency in English and German; Familiarity with general IT concepts; Solid understanding of Internet technologies; Familiarity with general business terms and processes; Preferred (but not explicitly required): Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).; Familiarity with HTTP/HTTPS protocols as well as XML; Familiarity with RDBMS database concepts