Support and Response Team Leader – ALONE – Dublin

ALONE is an independent charity that works with the 1 in 5 older people who are homeless, socially isolated, living in deprivation or in crisis.  We provide Supportive Housing, Befriending, Community Response and Campaigning services to hundreds of older people every week.  We receive no Government funding for our day-to-day activities so we rely solely on the generosity of the public to continue our work.

ALONE Housing provides homeless older people with the comfort, safety, and support they need to age in the community. Staff and volunteers work with each resident to ensure they receive the practical and personal supports required to live fulfilling, independent lives as they age.

ALONE’s Befriending Service provides companionship for isolated older people.  Loneliness is a serious health risk and a volunteer visit of just one hour a week can make a huge difference.  Volunteers can support older people to get out and about, help with day to day tasks, or have a chat over a cup of tea at home.  All ALONE volunteers are trained, Garda vetted and supported by experienced mentors.

ALONE’s Community Response works with older people who are in crisis situations and those who don’t know where else to go for help.  The main issues we deal with are poor housing, health, elder abuse, poverty and lack of services. We address the emergency situation and work with other agencies to provide long term sustainable solutions for the older people in need.

WE ARE NOW RECRUITING FOR THE FOLLOWING FULL TIME POSITION:-

Support and Response Team Leader

Key Responsibilities:

Team Leader for the Support & Response Team incorporating the three services of:
– Community Response
– Housing Support
– Befriending Service

The role has a specific focus on the services ALONE provides to older people and ensuring quality services.
Follow & further develop the Support & Response Model in ALONE.
Chair Team Meetings / Case Management.
Case Support for team members.
Carry out Performance Management with team members.
Overview of Risk Management within the team.
Evaluation & Review of Services.
Identify Gaps & Blocks in Services and Propose Solutions.
Leads Quality Management within the team.
Ensuring Policies, Procedures & Resources related to services are accurate and up-to-date.
Integration of Volunteers/Interns into Services & ensure support.

Links with wider volunteer body & Volunteer Leadership Group as required

To be part of the Management of ALONE.
Communications conduit between CEO and Team.
To work to the ALONE Strategic Plan and contribute to strategic planning.
Managing Quality of Action Plan Delivery for the Team.
Leading Areas in the Action Plan as required – for example in 2015:

Application & Attaining a Befriending Quality Standard for ALONE
Coordinating the External Evaluation of the Befriending Service

Ensure Statistics and Reports on Team Activity are available (Monthly Reports).

HR Management (In collaboration with HR Dept.).
Support Staff Recruitment, Development and Training.

    Wider Quality Management Remit

Liaise with Specialist Projects as held by Team Members.
To have an overview of the Events that are run by the S&R Team (Social Events, Community Meetings, etc.) and to support staff as required.
To coordinate additional team work during the busy Christmas period.

Sponsor the Culture of Knowledge, Learning, Continuous Improvement.
Promote Team Building and Team Work.

Give Guidance, Instruction and Direction.
To lead in the area so we achieve goals.

To manage the budget for the team.
Sign off purchase orders / staff expenses within team.

To link with and support other Depts. as required.
Makes referrals to ALONE Campaigns & Communications
Collaboration with external resource providers.

SKILLS / REQUIREMENTS:

PERSON SPECIFICATION

Educated to degree level, with relevant qualification in Social Care / Social Work area
Genuine interest in the NGO sector and an interest in the needs of older people
Self-motivated, flexible person who is passionate about the work
Experience of Case Management Systems
Experience of (a) the voluntary sector and or (b) working with older people
Excellent inter-personal skills and experience of dealing with people
Excellent Computer Literacy & ability to adapt to new systems
Flexible, ability to multi task and project management experience
An ability to maintain the highest standards of confidentiality and respect
Have a full clean drivers licence and access to own vehicle

PLACE OF WORK: You will be based at our head offices at Pleasant Street except when duties assigned are of an Outreach Nature.

HOURS OF WORK: 9am – 5pm Monday to Friday. Some out of hours work may be involved. Time-off in lieu is in place where this is required.

Applications by email enclosing CV and cover letter to maoiliosa.k@alone.ie.

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