Reporting to the Head of Administration, the role of the Call Line Operator is to contribute to the service to survivors who make applications to Caranua by providing a first point of contact, signposting and information service to them. The successful candidate must be able to demonstrate:
A minimum two years’ experience in a similar post such as customer service, advice, emergency or social services
Experience in working with a high volume of calls
Strong interpersonal skills and ability to communicate effectively with staff and service users, remaining composed, even in challenging circumstances
An ability to develop and maintain good working relationships with others, sharing information and knowledge, as appropriate.
Further information on this role can be found on Caranua’s website: http://www.caranua.ie/news/778/staff_vacancy_at_caranua
The deadline for all applications is Friday 31 March at 17.00.
Applications with cover letter (maximum of two pages) and CV should be sent to: firstname.lastname@example.org
Applications will not be accepted after the closing date.