Supporter Services Assistant – Médecins Sans Frontières

Médecins Sans Frontières (MSF) is a leading international independent medical relief organisation, dedicated to providing expert medical relief to vulnerable populations at times of conflict or disaster. In over 65 countries worldwide, MSF provides both life-saving emergency relief and longer-term assistance to make basic healthcare services available to the most vulnerable or excluded communities.

MSF’s aim is to provide impartial assistance, on the basis of need alone, regardless of ethnic origin, gender, creed or political affiliation. To maintain its independence from political interference, MSF relies on donations from individuals around the world for 92% of its income. Unrestricted private funding allows MSF to respond swiftly during an emergency, treating those most in need quickly, while adhering to our principles of impartiality, neutrality and independence.

MSF Ireland aims to contribute directly to this mission by effectively and efficiently contributing to the resource requirements, financial, human and programmatic of the MSF Movement.

MSF Ireland has achieved significant growth in private income in recent years through the active recruitment activities and emergency appeals.The Dublin office is currently staffed by eight full time roles, two part-time roles and supported by volunteers and interns.The team consists of Director, Senior Fundraising Manager, Major Gifts Manager, Digital Fundraising & Marketing Coordinator, Campaigns & Communications Coordinator, Data Insights & Supporter Care Coordinator, Communications Manager, HR & Recruitment Coordinator and HR & Recruitment Assistant and Finance Officer.

Job Purpose
The Supporter Services Assistant will support MSF’s Fundraising strategy to ensure all donation processing and fundraising support to donors is provided to ensure excellent delivery of supporter care.

Reports To: Campaigns & Communications Coordinator, MSF Ireland

Works closely with: Data Insights & Support Care Coordinator, Fundraising Team – MSF UK & Ireland

Please see attached Job Description for more information.

To Apply
If you are interested in this position please send your CV and a letter of motivation explaining how your skills and experience relate to the person specification to:

Niamh Blake, HR & Recruitment Coordinator

Enquiries about the position to: Lia Paul, Campaigns & Communications Coordinator or

Niamh Blake HR & Recruitment Coordinator Ph: +3531 6603337

Closing date for applications: Monday 27th March 2017

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