This role offers a fantastic opportunity to provide support to our organisation’s regional services team. Depaul is a values-led organisation working with a number of services throughout Across ROI and Belfast. The Tenancy Sustainment worker receives internal referrals from a Depaul Service of recently resettled migrant households and undertakes post-settlement support with them. The primary goal is to support households to sustain their tenancies, settle into their new homes and communities, with focus on integration, developing strong networks and capacity building.
2. Key Areas of Responsibility
Focus on post-settlement support of Service Users including the provision of a floating support service once they move out of Direct Provision to ensure new tenancies are sustained.
In partnership with service-users assess their post-settlement, tenancy sustainment and social integration needs and develop & implement post-Settlement Support Plans. Review the progress.
To work with all Service Users to develop good rapport and to deal with difficult or problematic situations in a sensitive manner.
To employ a case management approach and to liaise with and refer service-users to appropriate agencies and advice services.
To develop and maintain robust, effective working relationships with statutory agencies, relevant NGO’s, local communities/community services, landlords, and other relevant organisations and to act as an advocate for Service users.
To advise Service Users on housing rights and tenant responsibilities and to assist Service Users in applying for benefits and grants related to housing.
At times meeting people in their new homes or accompanying to appointments in line with Lone Working Procedures.
To ensure all quality assurance policies and procedures are adhered to.
To maintain accurate records and provide statistical information and reports as required by the Manager.
To ensure confidentiality and professional boundaries are adhered to at all times.
To work within the organisation’s policies and procedures, both at a local and central level.
To participate actively in supervisions, team meetings, trainings as required and relevant to the role.
To represent Depaul at external meetings, with the direction and support of the Line Manager.
To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.
3. Person Requirements
Social Studies/Case management Accredited Qualification essential
Minimum 2 years’ experience in a key-working/case management capacity, which included families’ essential.
At least 2 years’ experience of collaborative interagency working essential.
A Full driving licence and access to vehicle essential.
At least 2 years regular work on IT systems such as Email, Google Drive, Excel, Word (essential) and Salesforce (desirable).
At least 1-year experience of Lone Working and Risk-Assessing and a working knowledge of Health and Safety considerations in the context of Lone Working.
Experience working in the private rented housing sector, such as liaising with property owners/landlords and letting agents.
Excellent working knowledge of relevant housing schemes such as Housing Assistance Payment, Rent Supplement, Local Authority Social Housing Allocations, Voluntary Housing.
An understanding of the factors that place households at risk of homelessness, an ability to recognise the signs and to work collaboratively with households to mitigate/prevent these.
Ability utilize Risk Management and Support Toolkits and employ a client-led Case Management Approach.
An excellent working knowledge of relevant organisations and services (statutory and NGOs) and a proven track record of collaborative interdisciplinary work with same.
Self-motivated, driven and a commitment to work on own initiative to deliver a consistently high-quality service.
Strong interpersonal, verbal and written communication skills.
Commitment to strong team working through effective contributions.
A positive solution-focused outlook to overcome blocks and barriers.
An proven track record of strong advocacy on behalf of the service users.
An ability to work within the principles of Harm Reduction and Low Threshold.
Respect for the values and beliefs of the Depaul and its founding partners
A commitment to and an understanding of equal opportunities and diversity issues
A level of independence and self-motivation
Online Application Procedure:
Please apply through our online application process which can be found on our website
For more information, please contact Human Resources:
Closing date for all applications: 7th September 2021 at 9:00am.