Support Coordinator – ALONE – Dublin

Role Overview
The role is responsible for managing a comprehensive caseload in and across all care settings. The Support Coordinator is required to provide access to appropriate supports and to advocate for services for older people to enable and empower them to age well at home.
The role is almost entirely conducted outside an office environment and requires mobile working and the ability to efficiently plan your day.

Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse.
Where necessary, carry out a comprehensive assessment with older people to ensure that all aspects of the older person’s circumstances are supported and that any risks are mitigated.
Support volunteers, volunteer leaders and staff to work safely and to develop a mutually beneficial relationship with older people availing of our services.
Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures.
Develop and maintain referral pathways to ALONE’s Support Coordination services.
You may be required to undertake additional duties or tasks as required.
Skills and Background
A self-motivated person who is committed to ALONE’s mission is essential. The ability to maintain the highest standards of confidentiality, discretion and respect is crucial. High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals and groups, is critical. Previous experience in social care settings, especially in the ageing sector, is desirable. Good computer literacy, with experience of using case management systems, is also a plus. Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.

General Requirements for all ALONE staff:
Work to enable older people to remain at home with quality of life and independence. Work professionally and confidentially and in line with ALONE’s rights and evidence based approach. Keep all records, data and reports up-to-date and make these available upon request. Participate in the development and implementation of all Quality Management System documents. Participate in the efficient flow of information within the organisation by sharing information as appropriate.
Our core values are Partnership, Innovation, Dignity and Respect for the Individual, Transparency, Companionship and Non-Judgemental.

To Apply:
The position is full-time and dependent on annual funding. We work a minimum 35 hour work-week in a good environment. It is expected that after the initial 1 month training & induction that the role will be remote with 100% of your time covering your area (CHO 9 Dublin), hence the ability to drive and being a car owner to perform this role as is essential. The salary range is €27k to €37k per year, depending on skills and experience These terms are subject to change.
Please send a letter of motivation and your CV to

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