Business Support SMB – German Market – Dublin – PayPal

Description
We are looking for talented professionals for the position of Business Support SMB supporting the German Market from our office in Berlin. Responsibilities: B2B Customer Advice; Managing existing customers across different verticals in the small merchants segment; Handling all operative queries by the merchants via inbound telephone calls and emails; Ensuring high customer satisfaction; Researching and problem solving in order to resolve merchant questions, concerns and issues. B2B Support; Counseling merchants in regards to product developments and process improvements; Stakeholder Management; Relationship Management with business customers; Liaison with the PayPal Risk Department; Cooperation with PayPal Account Management Teams; Processes; Implementation of process improvements.

Skills Requirements
Requirements: Languages: fluent German + English. IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage. Willingness to travel: little to very little. Experience in Business Customer Management in online or financial services or e-commerce environments. Experience in Relationship Management with small business customers. Excellent communicative skills. Good organization and self motivation skills. Excitement and interest for online payment systems.

Salary: €NA
Other Benefits:
What we offer: Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region. A concrete experience with a combination of strategic thinking and on-the-ground drive and execution. Future career opportunities with international exposure via PayPals network of global locations. A supportive environment that allows our employees to thrive and learn. An opportunity to be a part of a community that has just been voted one of the Best Workplace.

Number of Positions
1

Contract Type
Permanent

Days, Hours & Start Date
Days per week: Not specified
Hours per day: Not specified
Hours per week: 40
Start Date: Immediate

Please submit CV to berlinjobs@paypal.com

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