Salary – Not Disclosed
Castle Homecare is a small local company based in Ballinteer, Co Dublin. We provide care to the elderly in the comfort of their own homes.
Job Description:
You will be a key member of our growing team. We are seeking an individual who can manage our clients service requirements by matching the most suitable Carer for their needs and managing customer satisfaction. Qualifications include strong telephone and follow up skills coupled with data entry. Ability to multitask is a must! Experience rostering part time personnel preferred. This exciting and challenging role would be an ideal opportunity for an organised and outgoing person who has the ability to co-ordinate the staffing of our Client’s schedules. Interaction with our Clients and Carers requires exceptional communication and organisational skills. The successful applicant needs to enjoy working in a fast paced team orientated environment. You will also be responsible for other office functions including but not limited to, data entry, marketing and any other office duties that may need assistance.
Main responsibilities of the role will include:
Main point of contact with clients and Carers.
To manage the matching and rostering of Carers with clients.
Managing holiday/sick leave cover with Carer and clients.
Personal introductions to clients of new Carer where required.
Managing and ensuring support and supervision to Carers
To ensure the highest quality of service is provided to both our clients, families and Carers
To promote effective communication with Carers, clients and their families/friends.
To liaise with and other professionals where required, involved in the care of our clients.
To answer telephone calls and deal with any queries from clients, families or Carers.
To manage complaints in line with procedure.
To assist with client enquiries.
To take responsibility for office administration so as to ensure its smooth operation.
Work closely with the Recruitment and Training manager regarding new Carers.
Skills:
Qualification (e.g. FETAC Level 5) or previous experience in the field would be advantageous but not essential.
Interested applicants should have an outgoing personality and a passion for care of the older person and client satisfaction.
• Excellent judge of character and strong ability to multitask.
• Great problem solving skills as well as an ability to think on your feet
• Strong Data Entry skills
• Great attention to detail and well organized
• High degree of proficiency in all Microsoft Office programs
• Ability to work with minimal supervision
• Reliability and punctuality is a must
• Excellent interpersonal skills and the ability to communicate effectively orally and in writing
• Experience working within a small office setting a plus.
• Own transport and full clean licence essentia
To Apply: please send CV to christine@castlehomecare.ie