Customer Support Administrator – Independent Healthcare Service Ltd – Dublin 15

Description

Serves customers by providing product and service information; resolving product and service problems. Supports company operations by maintaining office systems. Duties: Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; assigning and monitoring functions. Completes operational requirements by scheduling and assigning employees; following up on work results. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Skills Requirements

Skills/Qualifications: 12 months previous admin experience preferable. Fluent English speaker. Excellent communication skills. Excellent organisational skills. Have the ability to work on own initiative and multi task. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking.

Email
info@ihsltd.ie

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