To assist the Donor Development Team in delivery of the Irish Cancer Society’s Direct Marketing strategy.
To administer the Society’s regular giving and direct mail programme.
To respond to, resolve and record all donor direct marketing enquiries (in all formats) in a timely manner and to agreed standards.
To process, track and ensure accurate recording and processing of all new donor information.
Day to day liaison with donor recruitment and fulfilment agencies regarding new donor information.
Cleaning and preparing new donor data information for importing into the Society Donor Database.
Liaising/working with Finance and Fundraising teams in receipting direct marketing campaigns.
Providing administration and assisting the Donor Development team with the administration of the Donor Development campaigns.
Assisting the Donor Development team with production of regular giving and direct mail sales and attrition reports.
Liaising with external suppliers as required.
Liaison with Society Database & Finance teams to monitor importing of new donor information into the Society’s database.
Maintenance of donor database.
Maintenance of the fundraising communications traffic plan including preparation and cleaning of mailing lists for fundraising campaigns.
Communication with donors:
Supporting the Donor Development Team with the development of Donor and Regular Giving campaigns
Contacting donors to validate, clarify and update donor files.
Responding to donor queries about direct marketing fundraising campaigns.
Developing and Managing Key Relationships within the Society:
Build relationships across the Society to facilitate the delivery of excellent donor care.
Work closely with the Supporters Services team and the Database Administrator to ensure that Society database is up to date and to supply the relevant information and data that is needed for data selections, reporting and financial reconciliations.
Work closely with the Campaigns team, Corporate Fundraising and Community Fundraising team to implement and maintain a fundraising communication traffic plan.
Work closely with all fundraising teams and other relevant departments to implement and maintain acknowledgement materials and processes.
Ensure that all donors and prospects receive the highest standard of care and stewardship through effective and timely communication, in person, phone, email and mail.
Cash handling, banking, acknowledging and receipting income in accordance with Society policies and procedures.
Keep up-to-date with the current issues and developments in the fundraising arena. Establish memberships and liaise with professional bodies, agencies and other associations to ensure industry best practice. Undertake training as necessary.
Keep abreast of customer relationship management developments in the corporate and voluntary sectors and apply where appropriate to Society.
Maintain confidentiality regarding supporter information at all times, and to ensure compliance with the Data Protection Act.
Provide occasional support in the event that another team in the department has an urgent need.
Assist with special projects as required or self-determined to enhance the Society’s fundraising capacity and/or programmatic objectives.
The Society operates a no-smoking policy and the post holder must not smoke in the office or when on Society business outside the office.
All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.
Provide reception cover as required (on rota basis)
Third level qualification desired but not essential, or relevant experience gained in the corporate, not for profit sector or a customer service environment.
2 years administrative experience.
Highly computer literate, experience of customer/ donor databases and excel is essential.
Strong empathy with compassion for the Society.
Ability to input data quickly and accurately.
Professional telephone manner essential. Ability to handle enquiries and complaints appropriately and sensitively.
Ability to make decisions using good judgement and reasoning.
Excellent writing and editing skills, ability to draft and edit letters, acknowledgements and a range of fundraising materials.
Ability to work independently and as part of a team.
Strong organisational skills.
Excellent attention to detail.
Ability to deliver to multiple deadlines.
Computer literate including use of databases and Microsoft Office suite. Experience with CARE fundraising software an advantage.
Flexibility to work in a fast paced, deadline driven environment.
HOW TO APPLY:
If you are interested in applying for this position, please send curriculum vitae and cover letter including current remuneration package to: Katie Ní Dhonnacha, HR Assistant, Irish Cancer Society, 43/45 Northumberland Rd., Dublin 4. Email: firstname.lastname@example.org
The closing date for applications is 16th August 2017.