Helpdesk Administrator – Bilfinger Ireland – Dublin 14

Description

Duties to include reception answering phones, directing calls as appropriate and taking messages. General administration work: filing, photocopying, scanning, binding, recording of timesheets, generation of client quotations and reports. Booking taxis, couriers, restaurants, travel and accommodation Meeting room set up, i.e. tea, coffee etc. Ensure all collated appropriate information from incoming calls, emails, mail and verbal communication is correctly and completely entered into the Computer Aided Facility Management System (CAFM) or appropriate system as required Follow up and reconciliation of all incoming documentation and information to support effective close out of all open / outstanding works. Running reports on CAFM to monitor work order status- billing all work approved work orders in a timely manner. General filing of all SSC associated documentation (hard & soft) and management of the filing system to ensure a consistent and tidy system.

Skills Requirements

Experience working in a fast paced Service Desk role environment is desirable. Knowledge of Facilities administration would be a distinct advantage. Excellent pc skills and proficiency in Word and Excel is essential. Awareness of good health and safety practice.

Email
recruit.irl@bilfinger.com

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