Helpline Adviser – Alzheimer Society of Ireland

The Alzheimer Society of Ireland works across the country in the heart of local communities providing dementia specific services and supports and advocating for the rights and needs of all people living with dementia and their carers.

Our vision is an Ireland where no one goes through dementia alone and where policies and services respond appropriately to the person with dementia and their carers, at the times they need support.

A national non-profit organisation, The Alzheimer Society of Ireland is person centred, rights-based and grassroots led with the voice of the person with dementia and their carer at its core.

We are recruiting a Helpline Adviser (part-time) to be based in our national office in Blackrock, Co Dublin.

The Alzheimer National Helpline Service provides information and emotional support to a range of service users including; people concerned about their cognitive health, people with dementia, their families and carers, and professionals. The service is confidential, non-directive and non-judgemental.

The Helpline Adviser will ensure the day-to-day delivery of the National Helpline Service. He/she will be a proactive point of contact for people who are concerned about their cognitive health or have a diagnosis of dementia and for their families at all stages of the journey. The role will also engage with health and social care professionals. A key part of this role will be to support, mentor and supervise our volunteer helpline workers and provide regular statistical reports on Helpline activity.

To be successful in this role you will have a third level qualification in health sciences or health care, at least three years’ experience of face to face and remote support of people with dementia. You will be an excellent communicator with strong listening skills who can demonstrate empathy and flexibility.

The Helpline Service is open 6 days a week, Monday to Friday 10am to 5pm and Saturday 10am to 4pm. This part-time post will work with another Helpline Adviser to cover these hours on a roster basis.

This position is being offered on a permanent basis and hours of work are 21 hours per week. An additional 3 hours of work will be required every second week for handover purposes.

A detailed job description for this role is available on

To apply for this position, please submit an up-to-date CV and cover letter detailing why you believe you would be suited to the role to

Closing date for receipt of applications is 5pm on Friday 10th March 2017.

Interviews are currently scheduled to be held in National Office, Blackrock, Co Dublin on Tuesday 21st March 2017.

The Alzheimer Society of Ireland is an equal opportunities employer.

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