Residential Support Worker – The Anne Sullivan Centre for Deafblind

Key Responsibilities
Care of Service users
Ensure that the life and experience of each service user reflects the core values of the ASC and person centred care plans and that all service users:

Experience dignity and respect
Share ordinary places – going into the community
Make choices
Have the opportunity to make a contribution and learn.

Demonstrate empathy towards service users:
Get to know each service user in your care
Pay attention to each service user in your care
Pay attention to the ‘cues’ in their behaviour – read them
Be patient – slow down.
Review and put into practice the details of the care plan for each service user.
Review, regularly, all protocols of care for each service user in your care.
Understand and facilitate service users’ needs through the use of appropriate communication systems.
Establish, through continuity of work with service users, trust relationships with service users.
Accompany service users to appointments and other events as requested.
Act as advocate for service users – within the ASC and in the community – who have difficulty in expressing their needs.
Adhere to all ASC Policies, Procedures, Employee Handbook, and working practices.
Adhere to all relevant national policies, including (but not limited to) HIQA Standards, HSE Policies, including any safeguarding plans.

Health, Safety and Hygiene
Adhere to the procedures and policies as outlined to maintain operation of each house to the appropriate standards.
Adhere to Health & Safety standards and ensure that the health and safety of each service user is central to day-to-day activities.
Maintain a high level of hygiene and cleanliness of houses at all times.
Maintain the highest level of work practice within the house.
Physical Aspects of Supporting Service users

Assisting service users who have reduced mobility.
All RSWs will be trained in the Management of Actual or Potential Aggression (MAPA) to ensure staff can respond effectively to any potentially challenging situations.

Communication and Team Work
Ask questions to check when unsure of protocols.
Share information with the team that has a direct impact on service users.
Be clear and factual in communications.
Prepare daily logs in the EPIC system using clear and precise language that others can interpret and understand.
Provide support to the team and focus on forging effective working relationships.
Share information and is inclusive and participative with the team.
Provide input and make suggestions.
Show consideration and respect to other team members and colleagues.
Respond to conflict in a calm way by endeavouring to defuse the situation.
Professional Development

Reach out to more experienced RSWs and learn from them.
Demonstrate a desire to improve and learn.
Accept feedback from the team and learn from your experiences.
Participate in staff training and development program.

Liaison with Other Professionals
Work collaboratively and supportively with the multi-disciplinary team to ensure that highest level quality of care to address the specific needs of each service user.
Manage all such relationships with the highest level of professionalism to ensure that the needs of each service user are met.

Other Duties
Undertake duties as may be assigned by the Residential Services Manager or Team Leader to support the care of service users.

Hours of Availability (Work)

As a full time RSW hours worked will be based on the day time roster requirements for an average of 39 hours per week worked over five days.

Qualification and Experience
Minimum of FETAC level 5
Ideally a Degree in Social Care or equivalent degree or experience suited to a residential care facility
Ability to demonstrate the skills required to work with people who have a dual sensory impairment and an intellectual disability.

Training requirements
Have up to date People and Manual Handling
Safe Guarding of Vulnerable Adults and Child Protection
Fire Safety Practical Course
MAPA Certificate

Employee Benefits
Company pension with company contribution
Sunday/Bank holidays premiums
Staff meals provided
Financial Assistance for further education relevant to position
Job Diversity
Specialised training
Employee Living the Values Awards
Bike to Work Scheme
Flu vaccines

How to apply
Please send a CV and cover letter to Gráinne Gibbons in HR at

For more information you can check out our website

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