Senior Support Manager – Daisyhouse Housing Association

Daisyhouse Housing Association
Daisyhouse (DHA) is a 28-year-old, registered charity and Approved Housing Body supporting women with complex needs out of homelessness. We do this through the provision of Supported Temporary Accommodation combined with uniquely tailored individual Personal Support Programmes. We provide this service for 18 month periods so they can break the cycle of homelessness and be empowered to move forward to independent sustainable living. We also provide a fully comprehensive resettlement programme.

Women become homeless for a number of reasons – domestic violence, sexual abuse, sexual violence, addiction, ill health, relationship breakdown, loss of income and others. Most of the women who are referred to us have faced a combination of these traumas. When this happens, they need support, time and a safe space where they can rebuild from the trauma of their experience, feel safe and secure and, in time, move forward in their lives. Daisyhouse provides this support, time and safe space.

All Daisyhouse units are alcohol and drug free.

Qualification and Experience:
Educated to degree level/ hold qualification/s related to the role i.e. addiction essential, domestic violence, others.
Must possess a minimum of five-year post qualification relevant experience.
Must be able to manage small, challenging and busy environments.
Knowledge of Children’s First and Child Protection guidelines
Must be able to manage and process Report Writing for funders/client
Maintain contemporaneous records and prioritise caseloads.
Must be well versed in setting and implementing Policies.
Additional training or qualifications in the area of domestic violence or addiction
Can represent the client or organisational as needed.
Can work independently or part of a small team.
Experience of work in a multidisciplinary setting
Experience of working with service users with multiple complex needs
Good Knowledge of relevant legislation, policy and practice regarding homelessness.

Person Specification:
Ability to plan, organise and prioritise
Able to think strategically as well as be “hands on”
Adaptable and Flexible
Can commit to the highest standards and outcomes
Glass half full person & see the big picture
Hardworking, Honest, Kind and compassionate
Multi tasker
Patient and Resilient
Self-motivated and action oriented, ability to work on own initiative
Sense of humour
Strong communicator with excellent interpersonal skill
Understand the sensitivities of the DHA client environment and be willing to learn
You will be instrumental in contributing to the future of the Daisyhouse clients through the development and execution of this role

Duties and Responsibilities:
This list is only intended as an overview of key duties and responsibilities. It is not exhaustive.

Provide direct service and intervention for women experiencing traumatic life events such as addiction, domestic violence, sexual abuse, sexual violence, poor physical health, mental health issues, bereavements and relationship breakdown and others.
Provide therapeutic and counselling interventions to homeless women.
Working in partnership with service users, colleagues and external professional agencies to facilitate emotional support, practical support, medical, effective systemic interventions and a comprehensive service for service users.
Introduce and practice client-centered intervention plans based on agreed goals, diagnosis issues, social supports, strengths, and advocating for resources.
Provide practical support around applications for housing and social protection services and accompanying women to appointments and advocating on their behalf.
Report Writing for Funders, maintaining of contemporaneous records and prioritising a caseload.
Development of necessary policies and procedures to provide a professional and ethical service that reflect any changes or expansion of service delivery.
Providing an on-call after hour’s emergency service which assist in managing and de-escalating crisis situations. Effective and practical management of challenging situations.
Engagement in reflective and ethical practice directed by professional values through professional supervision and liaising with management. Attend and participate in team meetings as required, working as part of a team and supporting colleagues in all aspects of service delivery.
Adhering and referring to relevant legislation such as the Child Care Act, Children First Guidelines, Freedom of Information Act, Data Protection and the Mental Health Act. Acting as the Designated Liaison Person in relation to child protection concerns for the organisation.
All other duties related to supporting women out of homelessness

Garda Clearance

This appointment is conditional on Garda clearance being obtained.

Application Details Strictly Confidential:

Email cover letter with your CV to

stating why:
your experience suits the needs of Daisyhouse Housing Association
why you are the suitable candidate for this position
Please note that only those who meet the requirements above will be considered.

Contract Terms & Conditions:
Full time position subject to performance with a six-month probationary period
Monday to Friday 9am -5pm, on call will apply. Time in lieu will be given.
Opportunity for flexi hours.
Annual Leave: 24 days
Salary Scale: €38,000 (depending on experience) per anum. Mileage for work related trips/expenses will be paid.
This position will be located in Dublin 8. Travel may be necessary. Clean driving licence and own transport required.

Closing Date:
Closing date for applications 6.00 p.m. Monday 20th March 2017

Reporting To:

CEO of Daisyhouse Housing Association.

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