Service Directory Project Officer – Crisis Text Line

About Community Creations
Community Creations is the not-for-profit company behind, Ireland’s award-winning youth information website. supported over 1 million young people in 2018. We are an energetic, dynamic and professional organisation run by young people, for young people, based in the heart of Dublin city.
As of 2019, Community Creations also operates Crisis Text Line Ireland, a new remote active-listening text messaging service to support young people in moments of crisis. We’re currently putting together a team of passionate professionals to run the service and help young people in every community in Ireland.
Our mission to transform lives by improving access to digital resources is built on our strong belief that technology can help improve mental health outcomes in Ireland.

About the role
Community Creations is looking for a Service Directory Project Officer for a five month contract. The Service Directory Project Officer will be working to review, edit and expand the list of professional and voluntary services to which and Crisis Text Line signpost our service users. This will involve ensuring that every service to which we direct our users fulfils our signposting service criteria and that their service listings are accurate.

How to apply
Interested candidates can apply via Workable at Only applications submitted via Workable will be accepted.

Key Duties & Responsibilities:
The Service Director Project Officer’s duties and responsibilities include:
Reviewing, editing and adding to the existing service directory maintained by
Building up a new service directory for the use of Crisis Text Line Ireland
Contacting services, both via email and over the phone, with the view to gathering information as to their professional standards, accreditation, governance standards and values
Verifying service listing information and ensuring its accuracy for inclusion in the directory
Establishing and building contacts and sources for potential signposting
Ensuring all signposting content is to a high standard of spelling and grammar, is up-to-date, and complies with the content policies and content validation process
Carrying out any other duties as may from time to time be required by Management
Skills and Attributes:

Qualifications and Experience:
A relevant qualification or equivalent experience
A keen interest in, and understanding of, youth health and social issues
Relevant experience of the non-for-profit, mental health, social services or youth work sectors

Communications Skills:
Solid writing skills with an eagle-eye for detail
Excellent written and spoken English
Ability to condense large amounts of information into a readable, presentable form
Good phone manner and a strong ability to communicate remotely

Technical Experience:
Excellent computer skills
Proficient working with a CMS (Content Management System)
Personal Attributes:

The ideal candidate will:
Be a self-starter with strong organisational skills, with the capacity to prioritise and balance conflicting demands
Have strong interpersonal skills
Have a proven ability to deliver on targets within agreed budgets and timeframes
Exhibit strong collaborative and team-working skills
Be tech-literate with a knowledge of emerging digital trends
Applications and Queries
You can apply for this role by completing the application form on Workable, available at We can only accept applications made via Workable.
Be advised that any offers are subject to reference checks and Garda clearance.
Any queries should be directed to

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