Services Manager CHO 8 – ALONE

Reporting Relationship
You will report directly to the ALONE Head of Services.

Manage the provision of ALONE’s support coordination, friendship with support and all ALONE support services in the designated area, in line with ALONE’s ethos and values.
To provide leadership and manage a team of Service Co-ordinators, Support Co-ordinators, Volunteer Support Coordinators and Volunteers in CHO 8.
Monitor team members’ cases, review outcomes and provide support when required.
To oversee the development of a Telephone Befriending Service in CHO 8.
Develop and manage relationships with all local Statutory, Community and Voluntary organisations and stakeholders.
Promote ALONE’s services, build referral pathways and develop the capacity within the area to meet the needs of older people.
To ensure that the all of the objectives of the service level agreement with the HSE are met and the appropriate reports and documentation are forwarded in a timely and effective manner.
Identify gaps and blocks in service provision and work with other organisations to find solutions.
Generate reports for the management team, for funders and others, on a regular and ad hoc basis.
To ensure that there is a culture of Continuing Professional Development (CPD) within your team and to ensure that team members enhance their skillset and ensure they continue to remain effective, capable and knowledgeable in their field.
Manage your team to deliver the team’s objectives and targets.
Support ALONE to deliver the five goals in the Strategic Plan 2019-2023.
Undertake other tasks and responsibilities as requested.
Skills and Background

Educated to Degree Level or significant relevant experience.
Minimum 3 years’ experience in a similar sector.
Able to maintain the highest standards of confidentiality, discretion and respect.
High level communication skills both written and verbal.
The ability to network and negotiate effectively with individuals and groups, within ALONE and outside

Experience of working in a Case Management environment.
Self-motivated person who is committed to ALONE’s mission.
Previous experience in managing teams and projects is highly desirable.
Understanding of the not for profit sector would be beneficial.
Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.
Some experience or understanding of Quality Management Systems would be an advantage.
Our core values guide us to be Compassionate, Honest, Innovative, Effective

To Apply
The position is full-time and dependent on annual funding. We work a 35-hour work-week in a good environment. The position will be located in CHO 8 and will require a certain amount of travel. The salary will be dependent on skills and experience. We require flexibility around the role and staff may be asked to move between departments and locations. All staff support fundraising communications and campaigns.
Please send a letter of application and your CV to

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