Main Duties and Responsibilities
Driver Support
Ensure a person centred approach is applied across all interactions with volunteer drivers and maintain a top class volunteer experience for every volunteer driver.
Deliver driver support sessions over zoom and face-to-face, nationally.
Create and develop a Volunteer Team Lead programme, with local points of contact for volunteers and provide subsequent supervision and guidance.
Create and develop a driver support network in which drivers liaise with other drivers in their local areas for peer support
Liaise with other teams within the Society to support volunteers cross-departmentally
Programme coordination
Supervise and support the office team (including office volunteers) who process incoming and outgoing driver queries by phone and email, including booking allocations, expenses queries, support queries and Driver Portal queries.
Provide training and ongoing team support on Dynamics
Complete team 1:1’s and identify training gaps within the team
Manage the team rota
Maintain policies and processes on service administration, ensuring the team are up to date on these, including reporting procedures
Keep up to date with legislation, policies and procedures, and undertake appropriate training as required
Ensure adherence to the Society’s GDPR policies and procedures
Reporting, evaluation and continuous improvement
Create an annual volunteer feedback survey and collate findings
Monitor the Volunteer Team Lead programme, ensuring driver check in calls are completed in a timely manner, ensuring continuous service improvement and delivering extra supports where needed
Proactively identify opportunities for improvement in our service delivery or operations.
Collate statistics on driver participation and develop reports as required
Stakeholder engagement and relationship building
Build and maintain relationships with existing internal and external stakeholders, and develop new relationships as required
Build effective relationships across the Society and work in collaboration with Services Team and wider Irish Cancer Society colleagues to contribute to the successful delivery of the organisational strategy

WHO YOU ARE
Empathetic and compassionate: you will put the needs of the volunteer driver and the service first, demonstrating care and compassion toward all those you interact with
A people person: whether meeting drivers at network meetings or taking a call from a distressed driver you understand what makes people tick, and have an ability to create effective relationships.
A great communicator: you are able to communicate effectively across multiple channels (face-to-face, over the phone, written, digital) and adapt your style to meet the audience where they are. You are confident in delivering presentations to groups of people.
Wonderfully Organised: you are able to manage lots of different tasks at the same time, keep things ‘going as planned’ and take pride in running a tight ship.
A practical problem-solver: you are highly practical and able to come up with solutions and create efficiencies where possible
An adaptable team player: you work flexibly and collaboratively within your direct team, and with colleagues across the organisation, building strong relationships.
Technologically savvy: you’re comfortable using digital and technology tools for the management and delivery of programmes, and identifying new ways that technology can support your work. You will have a high level of proficiency in MS Office suite, and experience of working with CRM systems and databases.Experience with MS Dynamics an advantage
Flexible and open to travel: engaging with our extensive volunteer driver base will mean you will travel to various locations throughout the country, to meet drivers at network and support meetings, including occasional overnight stays, and weekend/ evening work may be required. You will have a full clean driving licence and access to your own transport to facilitate this

YOUR QUALIFICATIONS AND EXPERIENCE
A degree or professional qualification in social work, community development, or related field. Additional relevant work experience will be considered in lieu of a formal education qualification
You will typically have a minimum of 3 years relevant work experience in a service delivery role. The Society measures experience based on the quality of the experience obtained, rather than in time passed and welcomes applicants at all stages of their career.
Experience in supervising or leading a team.
Experience working with volunteers or ability to demonstrate knowledge and understanding of volunteering, why people volunteer and how we can retain them and provide the best possible volunteering experience.

HOW TO APPLY
If you are interested in applying for this position, please send curriculum vitae and cover letter to Amanda Walsh, Recruitment Administrator by email to recruitment@irishcancer.ie
The closing date for applications is 10th November 2022.