As a Technical/Customer Service Advisor/Administrator, you will provide technical support & customer service to customers on the operation of our systems. You will have the opportunity to help our valued customers with questions & troubleshooting, to help them get the most out of using our systems. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly & effectively as possible, recognising more complex problems and escalating accordingly. You will be working in a busy office, handling incoming support calls and emails. On occasion you may be required to make outbound calls based on a script. You will also be required to perform other administration duties as required. When handling incoming calls your key responsibilities are To provide Technical support to customers in the use of company systems. Handling incoming email cases on Salesforce & meeting the service levels set out.
Be a confident and enthusiastic communicator (must be fluent in English) Have strong organisational and administrative skills. Be a self-starter who is motivated and innovative. Have a high stress tolerance. Previous call centre experience. An appreciation of the IT environment. A high level of computer literacy. Experience of working in a pressurised, target driven environment. A strong “hands-on” background in a similar environment.