The Role
The role is administrative and requires someone who is organised, excellent time management skills and who is a good communicator.

Key Responsibilities
Be responsible for the resuscitation team’s CRM database, ensuring all data is recorded accurately and in a timely manner.
Support the coordinators with the organisation of instructor courses / workshops ensuring that all events run smoothly.
Liaise with training site coordinators to ensure course returns are submitted in a timely manner. Assist in the accumulation of training sites numbers every 6 months.
Produce reports from CRM database ThankQ as required.
Process orders / electronic materials for instructors and training site coordinators using an online learning platform.
Be a support to sites/ instructors/general public in using the learning Platform and digital products.
Manage the distribution of course materials / certificates etc via the learning platform.
Maintain accurate records and work closely with the programme Coordinators in ensuring that records and paperwork are being dealt with in a timely manner.
Upload instructor data from monitor forms ensuring that all in line with GDPR.
Support in the management of resus@irishheart.ie email account.
Build a strong rapport with instructors and training site coordinators.
General correspondence with CFR groups, and general public via email and telephone.
Update the website with courses or any changes necessary to the programme.
Assist with CPR training courses as required.
Admin support of public awareness campaigns.
Other duties as assigned by the Head of Department.
Education
Undergraduate degree in relevant area.
Excellent IT skills and familiarity with Databases desirable

Skills and Experience Required
Excellent communication skills verbal and written
Strong administration skills and excellent time management.
Ability to work independently and as part of a team
Excellent attention to detail.
Fluent written and spoken English.
Excellent MS Excel skills a requirement. Strong computer and MS Office skills.
Ability to represent the Irish Heart Foundation in a professional manner at all times.
Experience of CRM database and/or online learning platforms a distinct advantage
The above is a guide to the nature of the work required. It is not wholly comprehensive or restrictive. This job description will be reviewed in line with business needs.
This is a full-time role, Monday to Friday. The role is based in the Irish Heart Foundation’s offices in Rathmines, Dublin. Currently staff are working remotely and the successful candidate will be supported to work remotely initially according to public health guidelines.

To apply
please provide an up to date curriculum vitae and cover letter outlining how you suit the post by email to Siobhan Browne, HR Consultant
Email: hr@irishheart.ie
The closing date for this position is Friday March 26th 2021