Role Purpose:
As a member of the administrative team, to ensure the smooth running of the Counselling Service so that adolescents and their parents can avail of the best possible service.

The Role:
Responsibilities:
Responding to telephone, postal, email and drop-in contacts, taking referrals, providing advice and guidance as necessary;
Supporting duty Counsellors to process referrals on an ongoing basis, sourcing clarifying information when required;
Maintaining a centralised data-base and waiting-list (salesforce);
Liaising with assigned centre teams to manage intake of new clients;
Communicating with clients and arranging initial appointments for designated centres;
Ensuring counselling teams have access to all available client information;
Supporting designated teams by ordering and maintaining office and household supplies.
Visiting outreach centres as requested by Project Manager to provide essential support;
Managing databases and providing management information as requested;
Supporting the upkeep of the web-site;
Working closely with the management team to streamline processes and to improve the client experience;
Other appropriate duties which may be assigned by the Project Manager from time to time.
The Holder:

(Qualification/Skills Requirements)
Job skills/Experience:
Excellent telephone and people skills.
Excellent IT skills: it is essential for this post that candidate is experienced with using databases and extracting reports from databases. A good working knowledge of Outlook, Mail Merge, and record keeping as well as day to day correspondence.
Previous experience working in a similar administration role.

Personal Skills:
The ability to maintain confidentially is of utmost importance
Excellent interpersonal and communication skills
Application Process

To apply for this position please send an up to date Cover letter and CV, highlighting in your CV where you meet the above requirements .
Send an up to date Curriculum Vitae with Cover letter to recruitment@crosscare.ie stating clearly the position being applied for: Clinical Administrative Secretary
Closing date: Thursday 22nd April 2021 @ 5pm