Introduction
LGBT Ireland is a national organisation underpinned by localised knowledge and responses. Working with our network member organisations, we provide support, training, and advocacy which aims to improve the lives of LGBT+ people and their families across Ireland.

LGBT Ireland
offers a comprehensive range of services which provide support and information on issues relating to sexual orientation, gender identity and gender expression.
The National LGBT Helpline run by local volunteers aims to provide non-judgmental, confidential listening and support, including information and signposting, seven days a week. People can talk to us by phone or online through our instant messaging service or by attending one of our peer support groups. Our dedicated website provides a gateway to information and support throughout the country.
Read more about our work at www.lgbt.ie

Tender Outline
LGBT Ireland is seeking tenders from suitably qualified individuals or organisations to conduct desk and field research to develop our existing quality standards to ensure it is in line with current best practice in active listening support service provision.

Details of the tender are set out in this document which is comprised of four parts:
Part 1: Background Information
Part 2: LGBT Ireland’s requirements and other considerations
Part 3: Tender process
Part 4: General tender information, terms and conditions
Interested parties should submit a proposal by email to Steven O’ Riordan, Services Development Coordinator, at steven@lgbt.ie by close of business on Monday, 7th September 2020.